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17900 IP Calling Card Manual

17900 Worldwide IP calling card service is a service that China Telecom provided for customers to offer IP phone card business on fixed-line phones, cell phones and Personal Access Phone Systems.


Service Characteristics

Lower cost: Adopt IP tariffs and get lower cost comparing with similar products.

Universal use: All over the nation, the card applies for the fixed phone, Personal Access Phone System (PAS) and cell phone handsets.

Extended coverage: Reaches to more than 190 countries and regions. Roaming extends to more than 60 foreign countries and regions.

Flexibility and convenience: When bundling the card number with a commonly used phone, users can dial ‘17901 + called number’ for calling without entering a card number.

One card, dual use: It is not only used as a pre-paid phone card, but also considered a rechargeable card. After recharging the calling card, the phone number is conveniently used as a user account. 




Standard Charges

Calls from China

Service Types

      Destination and roaming locations

Standard (RMB/min)

Domestic long- distance call

 

0.3

Long-distance call to abroad, Hong Kong, Macao and Taiwan

     Hong Kong, US, Canada, Singapore

0.3

     Korea, Thailand, Russia, Malaysia

0.9

           Macao, Taiwan

1.2

England, France, Germany, Finland, Japan, Vietnam, Australia, Indonesia, Hungary

3

Afghanistan, Cape Verde, The State of Eritrea, Fiji, Haiti, Honduras, Lesotho, Liberia, Mauritania, Burma, Nepal,  New Caledonia, Qatar, Saint Kitts and Nevis, United Arab Emirates

4.5

Other countries and regions

3.5

Note:  The above charges don’t include local IP access fee. The access fee is determined by current local standard fees.

Roaming Use Abroad

Service Types

      Destination and roaming locations

Standard
(RMB/min)

 

Roaming use to abroad, Hong Kong, Macao and Taiwan

Dial the phone number of China mainland from US or Canada

1

Dial the phone number of China mainland from Hong Kong, Malaysia, Singapore, England, Austria, France, Finland, Germany and Hungary

1.5

Dial the phone number of Hong Kong and China mainland from Taiwan, Belgium, Denmark, Greece, Israel, Korea, Luxemburg, Monaco, New Zealand, Puerto Rico, Switzerland, Virgin Islands

2.5

Dial the phone number of China mainland from Indonesia, Thailand, Russia, Macao, Japan

4

Dial the phone number of Hong Kong and China main land from Argentina, Austria, Brazil, Chile, Columbia, Costa Rica, Cyprus, Czechoslovakia, Dominica, The Republic of Dominica, Fiji, Grenada, Iceland, India, Italy, Jamaica, Latvia, Mexico, Holland, Norway, Panama, Peru, Philippine, Poland, Portugal, Saint Kitts and Nevis, Saint Lucia, South Africa, Spain, Sweden, Trinidad and Tobago, Uruguay, Venezuela, Panama, Bermuda, etc.

4.5

Dial the local and third-party country’s  phone number from countries and regions (not including Hong Kong)

7

Note:
* US includes all fifty states, including Alaska and Hawaii.
* Maritime Planet Phone is not applicable.
* If using card in hotels and bars, additional service charges will apply.



Phone Card Usage

1. Calls from China

1) Make overseas and domestic long-distance calls: 17900 - > choose languages - > card number - > PIN (password) - > called number

2) Manage operations: 17900 - > choose languages - > card number - > PIN (password) - > choose according to phone system prompts (information check - press 11#, transfer of balance - press 22#, change of password - press 33#, call bundling - press 44#, abbreviated number accounts - press 55#).

*******************************************

Bundling a 17900 card to your phone - very useful

Bundle a 17900 card to your mobile or landline to avoid dial the long card number and pin number each time:

a. mobile number starts with 133, 153 and 189 can not be bundled with a 17900 phone card for these numbers have already activated 17901 service of China Telecom.

b. to bundle a 17900 card with mobile or landline, use this mobile or landline dial 17900 - > choose languages - > card number - > PIN (password) - > press 44# - > press 1

c. to dial international calls with bundled 17900 card, dial: 17901 + 00 + country code + area code + phone number.

d . to cancel current bundling: dial 17900 - > choose languages - > card number - > PIN (password) - > press 44# - > press 2

e . When the 17900 card bundling to your phone run out, you can cancel the current bundling and bundle a new 17900 card to.

*****************************************

3) Users can directly dial ‘17901+ called number of the phone’ of which account has been opened or bundled.

4) With regard to accounts of other phone numbers or other phone handsets, by dialing 17900, users can enter phone numbers on accounts opened, recharge the calling card, change a password and dial numbers (for fixed-line phones and Personal Access Phone System (PAS), it is (district number) + phone number, for cell phones, it is cell phone number).

2. Roaming Use Abroad

Dialing:
Use overseas access code—>operate according to phone system prompts
1) Dial fixed-line phone number of domestic China: 0+district number+ called number
2) Dial cell phone number of domestic China: 0+cell phone number
3) Dial phone number of local or from third-party country: 00+state or area code+ city number + called number


Standard Prompts



Card bundling with main phone: Each card can be bundled with only one phone. One phone is confined to bundle with only one card. 17900 IP phone card cannot be bundled to the phone that has 17901 service.


Use of Overseas
Access Code

Continents

 Countries and Areas

Local Access Code

 

 

 

Asia

Hong Kong

800-965466

Macao

0800-866

Taiwan  

00801-14-8625

Japan

00531-16-0618

Korea 

00308-131-643

Singapore

800-1301-370

Malaysia

1800-812-640

Thailand

001-800-13-201-8288

(Indonesia)

001-803-015-201-8261

(Philippine)

1-800-1-116-2320

(India)

000800-100-6415

Israel

180-931-5373

Cyprus

800-95739

Europe

England

0800-051-7167

France

0800-917-316

Germany

0800-181-9300

Italy

800-788-017

Denmark

8088-7652

Finland

0800-11-1311

Sweden

020-797-570

Swiss

0800-562-444

Holland

0800-023-4017

Luxemburg

8002-1024

Norway

800-73007

Belgium

0800-71889

Austria

0800-295-965

Spain

900-951-580

Portugal

800-813-921

Czechoslovakia

800-142-805

Poland

00-800-111-3667

Hungary

06-800-18039

Latvia

800-2251

Russia

810-800-2475-1012

Iceland

800-8484

Monaco

800-93269

Greece

00800-161-2203-3101

 

 

Americas

US

1-866-280-6846

Canada

1-866-280-6846

Mexico

011-877-637-1914

Chile

800-552-800

Brazil

0800-891-6035

Argentina

0800-222-0079

Panama

001-800-201-9583

Peru

0800-52487

Uruguay

000401-90072

Venezuela

0800-100-2642

Colombia

01-800-700-1657

Jamaica

1-877-556-3018

Dominica

1-888-300-9708

The Republic of Dominica

1-888-751-8236

Grenada

1-888-300-9838

Porto Rico

1-888-250-7429

Virgin Islands

1-888-250-7508

Bahamas

1800-205-0522

Trinidad and Tobago

1-800-201-8289

Bermuda

1-866-689-2039

Saint Kitts and Nevis

1-877-849-9095

Saint Lucia

1-888-426-3621

Costa Rica

0800-013-0883

 

Oceania

Australia

1800-507-871

New Zealand

0800-446-086

Fiji

00800-1630

Africa

South Africa

0800-980-188

Note: US includes all fifty states, including Alaska and Hawaii.


Recharging the Calling Card   



Users can open 17901 IP direct-dial service on phone by following phone system prompts.  The 17900 Worldwide IP calling card service can be charged using a fixed-line phone, a cell phone or a Personal Access Phone System.

1. Advantages of 17901 IP Direct-dial Service 

1) IP direct-dial phone service is convenient. Users are not required to enter a password. If using 17901 IP direct-dial phone handsets to make IP long-distance calls, users only need to add 17901 before the called number is dialed.

2) Users no longer need to carry a phone card with them, because the accounts are easy to remember and convenient to use. After recharging the calling card, the account number immediately becomes the recharged phone number. Users can use on non-rechargeable phone handsets after setting up a password. The charge of call will be deducted from rechargeable card’s balance.

Example:  If the phone number 010-12345678 is used to recharge a calling card, which is bundled to a 17900 IP Worldwide phone card, the account number becomes 01012345678 after the first time it is recharged. After the user creates a password, such as 987654, the user can make long-distance calls on any phone by dialing 17900, entering the account number, 01012345678, followed by the password.

3) The validation period of the recharging calling card can be extended, which can help to save money and to provide security. Every time a user recharges the calling card for the same amount of original account, it will extend the validation period. Users should recharge the calling card three months prior to the expiration of the account’s validation period. The original overdue balance in accounts can be activated to use in succession. 

2. Procedures for Opening an Account and Recharging the Calling Card

17900—>choose languages—>1#—>recharge the calling card on the phone or other accounts according to phone system prompts.

When first recharging the calling card, the system will automatically fulfill the process of opening an account and this phone number will be registered as a user account.

Entering a username and password is required when opening accounts and recharging the calling card.

3. Dialing

1) To dial a long-distance phone number on the phone that has been recharged: 17901+ called number

2) To dial a long-distance phone number on other phones: 17900—>choose languages—>Card number —>PIN (password)—>domestic and international long-distance call number.

4. Prompts

1) Transfer of Remaining Balance

If the balance of the account falls below 5 RMB, the balance can be transferred to another account. After the balance transfer, the validation period after the account transfer does not change. The maximum sum of accounts cannot exceed 2000 RMB.
If the account that is transferred is a non-account phone number, during the process of transferring balance, the system will automatically open an account to complete the account transfer. The validation period is that of the original account.

2) Recharging the Calling Card
Only new cards (the preliminary balance on the card has not changed and the card is within the validation period) can be considered rechargeable cards for phone use. After recharging the calling card, the system will automatically prompt the total charge at this time and validation period for rechargeable accounts. Meanwhile, the rechargeable card is invalid. Different phone cards cannot be mutually recharged.

3) Validation Period
Users should recharge the calling card before the expiration of the validation period. The original expiration of the validation period of rechargeable accounts can be considered the starting point for the extension. Users can extend the validation period for rechargeable accounts. The maximum period of validation for recharging the calling card cannot exceed two years.

User accounts (including card accounts) have a three-month grace period once exceeding the validation period. Within the grace period, users cannot call but can manage their card (The new card can’t to be used as rechargeable card during grace period). When the grace period has expired, user accounts or card accounts will automatically be invalid. 

4) In the process of dialing a card number or phone number, once mistakes are made, users can correct them by pressing the ‘*’ key.

5) After entering a card number, users press ‘#’ for minimizing the wait time.

6) If a call a user attempts to make is busy or is not answered after forwarding, hanging up after connecting, users can directly dial that same phone number along with Phone System Prompts without re-dialing account and password numbers.

7) If problems occur in China, users can contact a China Telecom business office or dial the number of 10000 for assistance. If problems occur abroad, users can call China Telecom National Customer Service Centers Number (86-21-50581000).

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